Beejeebers Support
Need help with an order, download, file, license question, or refund request? Start here. Most Beejeebers support issues are easiest to solve when you include your order details and a clear description of what happened.
Email SupportEmail [email protected]
Send your message to [email protected]. If you are contacting us about a purchase, include the checkout email, order number if available, and the product name or product page URL.
For license questions, describe how you want to use the PNG file. For download problems, describe what you clicked and what happened next.
What do you need help with?
Download access
Use this if your download link is missing, expired, broken, or not showing after checkout.
Order or checkout
Use this for receipt questions, duplicate purchases, payment status, or trouble finding an order.
File questions
Use this if a PNG appears incorrect, incomplete, corrupt, or confusing inside your design software.
License help
Use this if you are not sure whether a personal, commercial, digital, or physical product use is allowed.
Refund questions
Use this if something went wrong with a digital order and you want to understand available options.
General help
Use this for anything else related to Beejeebers, PNG downloads, products, or the store.
Include these details
- Your order number, if you have one.
- The email address used at checkout.
- The product name or product page URL.
- What you expected to happen.
- What actually happened.
- Any screenshots or error messages that explain the issue.
Helpful pages
Things to try first
Check your checkout email
Download or delivery details may be tied to the email address used at checkout. Check that inbox and spam folder if you are looking for order information.
Try the cart or thank-you flow
If checkout recently completed, use the thank-you page or delivery link provided after payment. If something looks wrong, send support the order details.
Confirm your software supports PNG
Beejeebers files are PNG downloads. Most design tools support PNGs, but each app handles imports, transparency, resizing, and print settings differently.
Send the details and we will take a look
The more specific your message is, the faster support can understand the issue. Include your checkout email, order number if available, product name, and what you need help with.